Geneva sits in a cold-climate band with real winter swings, and a door built around 1986 wasn't specified with today's weatherstripping standards in mind. Thirty-some years of freeze and thaw cycles work on the bottom seal, the rubber in the rollers, and the lubrication in the spring coil, all at once. That's a different failure pattern than a door in a mild climate sees - here, the cold accelerates wear on rubber and metal components that would otherwise last longer.
Housing in Geneva and the areas around it mostly went up in the 1980s and 90s, inside the broader 1958-2004 range across our service area. That matters because a door that was standard-issue when the house was built is now old enough that its parts have aged out of common stock, even where the door itself still looks fine. The spring winds down gradually over years, not all at once, so the failure often looks sudden to the homeowner even though it's been building the whole time.
The honest limitation: if your door is this old and the track, hinges, and panel are all showing wear together, a repair might buy you a year or two at best. At that point we'll say so rather than keep patching it.