This isn't a problem unique to any one house - it's the math of the build year. Homer Glen's housing stock sits right in the middle of the 1958-2004 window that covers most of our service area, and the hardware installed when a house like this went up was built to a spec from that decade, not today's. Cold-moderate winters put real stress on steel springs and track bolts year after year, and nothing in a 1988 install was designed to be checked or serviced - it was designed to be installed once and left alone.
What makes it fail here specifically is that a lot of Homer Glen's stock went up in the same few years, which means a lot of these doors are hitting the same age ceiling at close to the same time. It's not a coincidence when several calls in the same stretch of streets are all springs or all openers - it's the same decade of hardware reaching the same point in its working life.
We don't replace a door that doesn't need it. If the spring's the only thing gone and the track and opener are sound, that's a spring job, not a new installation. But on a door this age, once one major part fails, the rest usually isn't far behind.